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You have the right to withdraw from the contract within 14 days without giving any reason. The return period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the product.


To meet the return period, it is sufficient to send your communication regarding the exercise of the right of return before the return period has expired. If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been notified of the decision to withdraw from the contract. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, no costs will be charged for this refund.


We may withhold a refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.

Primeval.nl cannot be held responsible for shipments that do not arrive at Primeval. So consider whether you want to send the shipment registered and insured. Also make sure you frank the shipment sufficiently, otherwise we will not be able to accept it.

In the unlikely event of a defect, you will of course receive a replacement product or you are entitled to a refund of the amount paid.